Time. It’s your most valuable commodity. We love that you choose to spend some of it with us. That’s why our new loyalty programme is called About Time. The more time you give us, the more we will give you back. That means more vouchers, more money off great food and drinks, more time to explore our pubs, and more time to spend with the people who make you happy.
Isn’t it About Time you joined our loyalty programme?
To join, download and sign up on our
About Time loyalty app.
LOYALTY BENEFITS
POINTS
Collect 1 point for every £1 you spend. When you reach 500 points we'll put £10 into your account.
REWARDS
When you sign up we'll add £10 into your account. On your birthday we'll add a gift of £10 into your account to spend during your birthday month.
GIFTS
Every once in a while we will send you a gift. This could be a drink on us via the app or a gift voucher sent to you by email.
IN THE KNOW
We'll let you know about offers, promotions, events and experiences first. This includes early access to our Black Friday sale.
OFFERS
Exclusive member offers include £1 off pumps, free Bloody Mary's with breakfast at the weekend, and two courses and a drink for £30.
INVITATIONS
We'll send you exclusive invitations to special events, new experiences, and new openings.
HOW IT WORKS
1. Download the app
Search for the About Time loyalty app on the App Store or Google Play.
2. Sign up
Tap on the sign up tab on the side menu. Remember to add your birthday so you receive your £10 birthday reward.
3. Start collecting points
You can collect points immediately. Look out for your sign up reward of £10 in app currency. This can take up to 24 hours to appear.
4. Take a look around
Within the app you can favourite your nearest pub, browse offers available across different locations, check opening times and much more.
5. Look out for updates
Remember to opt in to receiving our emails and keep an eye on your inbox for updates, special offers, gifts and invitations.
FREQUENTLY ASKED QUESTIONS
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How do I find out how many points I have?To find out how many points you have open your About Time loyalty app and select 'My Loyalty Card' in the side menu. Then select 'My Balance'. Here you will find your points total, your available in app currency and any rewards and offers you currently have available.
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Where can I find my account number?You can find your loyalty account number in your sign up email that was sent to you when you signed up to the programme. Or you can find it within your app under 'My Loyalty Card'. It is a 10 digit number.
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Can I cancel my membership?You can cancel your membership within the app by selecting delete account. Or you can email loyalty@chestnutgroup.co.uk and we will delete your account. Please note that cancelling your membership forfeits all points, currency, rewards, and privileges.
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What happens when I reach 500 points?When you reach 500 points they will automatically convert into £10 currency. Your points then return to 0 and you can begin working towards your next 500 point reward.
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What can I spend my currency rewards on?You can redeem your in account currency rewards on purchases of food and drink at participating Chestnut locations.
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When do my rewards expire?Your currency rewards expire after 12 months. Your birthday reward will appear in your account for 4 weeks. It will be added to your account 2 weeks before your birthday and will expire 2 weeks after if you have not redeemed it. Reward vouchers that are sent to you via email will have their own validity dates and terms and conditions detailed in the email.
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How can I get in touch with the About Time loyalty team?You can email the team at loyalty@chestnutgroup.co.uk. We aim to reply to emails within 48 hours. Or you can call us on 01284 339689.
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If I forget to scan my loyalty membership during my visit can I still collect points?If you forget to scan your loyalty membership during your visit we cannot add your points retrospectively.
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What do I do if I do not have a smart phone?If you do not have a smart phone you can sign up for an online membership. You can do this via the sign up form by clicking here.
To read our full terms and conditions for About Time loyalty click here.
